Cancellation and Refund Policy
Last updated: 13 October 2026
This policy applies to bookings made on gomedine.com with GOMEDINE LTD, a company registered in England and Wales under number 17470723, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
1. Before payment: free cancellation
A booking request is not binding until it has been paid. We first check that the property is available, then send you a confirmation with the amount due and a payment link. Until you pay, you can cancel your request free of charge by emailing us at contact@gomedine.com.
2. After confirmation and payment: non-refundable booking
Once your booking has been confirmed by GoMedine and paid, it is firm and non-refundable. No refund, full or partial, is given for cancellation, late arrival, early departure or no-show.
Before paying, please check the dates, the number of guests and the property description carefully. You may ask us to change your dates: we will consider the request subject to availability, with no guarantee.
To the extent permitted by applicable law, booking accommodation for a specific period does not give rise to the 14-day cancellation right that applies to certain distance contracts.
3. If GoMedine cancels your booking
If we have to cancel a paid booking, for any reason, we will refund the full amount you paid. We may also offer you equivalent accommodation: you remain free to decline it and receive a refund.
4. A problem on arrival
If the property does not match its description, let us know within 48 hours of your arrival, with photos, at contact@gomedine.com. We review every report and will offer you a suitable solution.
5. Refund timing and method
Any refund granted is issued to the payment method used for the order within 14 days. How long it then takes to appear on your statement depends on your bank.
6. Contact us
For any question or complaint, email us at contact@gomedine.com. Please contact us before opening a dispute with your bank: we reply to every request.